Privacy Policy

This Privacy Policy describes how GridSharks, Inc. ("GridSharks," "we," "us," or "our") collects, uses, processes, and protects your personal information when you use our fantasy sports analytics platform and related services (collectively, the "Service"). This policy applies to all users of our Service, regardless of location.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

Personal Information You Provide

• • Account Information: Name, email address, username, password, and profile information
• • Social Login Data: When you register through social providers (Google, Facebook, etc.), we receive profile information they share with us according to your privacy settings
• • User Content: Data files you upload for optimization, configuration settings, and any communications with our support team
• • Payment Information: Billing address and payment method details (processed by our payment processor)

Information Automatically Collected

• • Usage Data: How you interact with our Service, features used, time spent, and performance metrics
• • Device Information: Browser type, operating system, device identifiers, and IP address
• • Log Data: Server logs, error reports, and security incident logs
• • Cookies and Tracking: Session cookies, preference cookies, and analytics data

2. How We Use Your Information

We use your personal information for the following purposes:

• • Service Operation: Provide, maintain, and improve our Service functionality
• • Account Management: Create and manage your account, authenticate users, and provide customer support
• • Communication: Send transactional emails, service updates, security alerts, and respond to inquiries
• • Analytics: Analyze usage patterns to improve our Service and develop new features
• • Security: Detect, prevent, and respond to security incidents and fraudulent activity
• • Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• • Contract Performance: Processing necessary to provide our Service and fulfill our agreement with you
• • Legitimate Interest: Improving our Service, security monitoring, and business operations
• • Legal Obligation: Compliance with applicable laws and regulations
• • Consent: Where you have provided explicit consent for specific processing activities

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Essential Cookies: Maintain your login session and provide core functionality
• • Performance Cookies: Analyze Service usage and performance
• • Functional Cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect Service functionality.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• • Service Providers: Trusted third-party processors who assist with payment processing, email delivery, hosting, and analytics
• • Legal Requirements: When required by law, court order, or to protect our rights and safety
• • Business Transfer: In connection with a merger, acquisition, or sale of assets
• • With Your Consent: Any other sharing with your explicit permission

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your personal information during international transfers.

7. Data Retention

We retain your personal information as follows:

• • Account Data: Retained while your account is active and for a reasonable period after closure
• • Uploaded Files: Retained as necessary for optimization purposes and then securely deleted
• • Communications: Customer support communications retained for 3 years
• • Legal Requirements: Some data may be retained longer to comply with legal obligations

8. Security Measures

We implement comprehensive security measures including:

• • Encryption of data in transit and at rest
• • Regular security assessments and penetration testing
• • Access controls and authentication mechanisms
• • Employee training on data protection practices
• • Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• • Access: Request information about personal data we hold about you
• • Rectification: Request correction of inaccurate personal information
• • Deletion: Request deletion of your personal information
• • Portability: Request a copy of your data in a structured format
• • Restriction: Request limitation of processing in certain circumstances
• • Objection: Object to processing based on legitimate interest
• • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.