Privacy Policy

This Privacy Policy describes how GridSharks Limited ("GridSharks," "we," "us," or "our") collects, uses, processes, and protects your personal information when you use our fantasy sports analytics platform (the "Service"). By using our Service, you agree to this Privacy Policy.

1. Information We Collect

Personal Information You Provide

• • Account Information: Name, email, username, password, profile information
• • Social Login Data: Profile information from Google, Facebook, etc.
• • User Content: Uploaded files, configuration settings, support communications
• • Payment Information: Billing address and payment details (processed by third parties)

Information Automatically Collected

• • Usage Data: Service interactions, features used, performance metrics
• • Technical Data: Browser type, device information, IP address
• • Cookies: Session, preference, and analytics cookies
• • AI Analytics: Interaction patterns with recommendations for model improvement

2. How We Use Your Information

We process your information to:

• • Provide and improve our Service functionality
• • Train and enhance our AI recommendation systems
• • Manage accounts and provide customer support
• • Send service communications and marketing (with consent)
• • Ensure security and prevent fraud
• • Comply with legal obligations

Legal Basis: We process data based on contract performance, legitimate interests, legal obligations, and your consent where required under GDPR and other applicable laws.

3. Cookies and Tracking

We use essential cookies for functionality, performance cookies for analytics, and preference cookies to remember your settings. You can manage cookies through your browser, though disabling essential cookies may affect functionality.

4. Information Sharing

We do not sell your personal information. We may share data with:

• • Service Providers: Payment processors (Stripe), email services (SendGrid), hosting (AWS), analytics (Google Analytics)
• • Legal Requirements: When required by law or to protect rights and safety
• • Business Transfer: In mergers, acquisitions, or asset sales
• • With Your Consent: Any other sharing with explicit permission

International Transfers: Your data may be processed in New Zealand, the US, or EU with appropriate safeguards including Standard Contractual Clauses and adequacy decisions.

5. Data Retention and Security

Retention: Account data while active plus 2 years after closure; uploaded files deleted within 90 days of account closure; support communications for 3 years; some data retained longer for legal compliance.

Security: We use encryption (TLS 1.2+, AES-256), access controls, regular security assessments, employee training, and incident response procedures. We will notify you and authorities of any significant data breaches as required by law.

6. Your Rights

You may have rights to access, correct, delete, port, restrict, or object to processing of your personal information. You can withdraw consent and opt-out of marketing communications anytime.

California Residents: CCPA provides additional rights including knowing about data collected and deletion rights. We do not sell personal information.

Contact [email protected] to exercise rights. We respond within 30 days.

7. Age Restrictions and Third Parties

Our Service requires users to be 18+ (or age of majority). We immediately delete any information from minors and terminate their accounts.

Our Service may link to third-party sites or integrate with fantasy platforms. We're not responsible for their privacy practices - review their policies before sharing information.

8. Changes and Contact

We may update this policy with notice for material changes. Continued use constitutes acceptance.

EU residents may lodge complaints with local supervisory authorities. New Zealand residents may contact the Privacy Commissioner at privacy.org.nz.